Job Description

The Software Consulting Specialist is responsible for evaluating the needs of new and existing clients as they learn ConnectWise software, working with cross-functional teams to ensure clients have the necessary support for integration with ConnectWise products.

Responsibilities

• Provides support to cross-functional teams
• Researches, analyzes, and documents findings
• Coordinates project implementation
• Assists and trains clients on ConnectWise solutions
• Manages workflow and timeline
• Trains on products, services, and procedures
• Monitors project implementation
• Conducts kick-off meetings
• Communicates project status
• Maintains KPIs
• Coaches/mentors colleagues
• Engages in product cross-training

Requirements

• Bachelor’s degree or equivalent experience
• 2+ years of related experience
• Ability to work independently
• Practical knowledge of work area
• Adaptability to new technology
• Strong presentation and communication skills
• Ability to plan and prioritize projects
• Ability to convey complex information
• Discretion and good judgement

Benefits

• No benefits