Job Description

The Delivery Director is responsible for driving delivery excellence, revenue growth, and operational transformation within the Services organization. This role focuses on strategic oversight and hands-on leadership to ensure high-quality service delivery, strong financial performance, and continuous improvement through AI-enabled automation and process standardization.

Responsibilities

• Own end-to-end delivery lifecycle for client satisfaction and revenue retention
• Partner with Sales, PreSales, and Practice teams to expand client engagements
• Establish and enforce standardized delivery methodologies and SLAs
• Measure project performance and client satisfaction
• Support P&L for assigned portfolio
• Implement performance metrics and pricing governance
• Lead a team of Delivery Managers
• Build a performance-driven culture
• Develop talent pipelines
• Partner with AI and Operations teams to introduce automation
• Implement AI-driven tools for quality monitoring and resource optimization

Requirements

• Bachelor’s degree
• 15+ years in IT/Professional Services delivery
• 5+ years in a multi-account or director-level leadership role
• 5+ years managing global delivery teams
• Proven success managing portfolios exceeding $50M annually
• Strong understanding of project-based and managed services delivery models
• Expertise in governance, quality frameworks, and P&L management
• Experience leading delivery transformation through technology
• Deep understanding of the Professional Services business model
• Excellent leadership and communication skills
• Data-driven and outcome-oriented
• Collaborative and empathetic leader

Benefits

• No benefits