Job Description

As an Account Executive at Zus Health, you will manage the post-implementation customer journey for healthcare provider organizations, focusing on retention, revenue expansion, and executive-level relationships. You will act as a trusted advisor, guiding customers through product adoption and value realization, while proactively identifying and mitigating risks.

Responsibilities

• Customer ownership for health, retention, and growth
• Build and maintain relationships with stakeholders
• Manage customer lifecycle and ensure seamless transitions
• Drive product adoption and scale
• Create and maintain account plans with KPIs
• Partner with technical teams for integrations
• Manage issues and mitigate risks
• Own renewals and expansion strategies
• Act as the voice of the customer internally

Requirements

• 7–10+ years of experience managing enterprise healthcare customer relationships
• Deep domain expertise in healthcare and data interoperability
• Success partnering with technical teams for software solutions
• Strong communication and organizational skills
• Ability to influence cross-functional teams
• Problem-solving skills
• Experience with EMR systems
• Adaptable mindset for a fast-paced environment
• Passion for improving healthcare
• Bachelor’s degree required

Benefits

• No benefits